Learner Resources-AHCBUS410 Report on a project CRICOS Policies and Procedures Units of competency SIRXMKT002 Use

Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages If you require RPL Kits with comprehensive benchmarking

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work If you require RPL Kits with comprehensive benchmarking

Core units BSBCRT511 Develop critical thinking in others BSBFIN501 Manage budgets and financial plans BSBOPS501 Manage business resources BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace Elective units BSBHRM525 Manage recruitment and onboarding Group A BSBHRM526 Manage payroll Group A BSBOPS502 Manage business operational plans Group A BSBOPS504 Manage business risk Group A BSBPMG430 Undertake project work Group A BSBLDR522 Manage people performance Group B BSBTWK502 Manage team effectiveness Group B If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS402 Coordinate business operational plans BSBFIN401 Report on financial activity BSBESB401 Research and develop business plans BSBOPS403 Apply business risk management processes BSBOPS401 Coordinate business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICBS203D Safely handle bituminous materials RIISAM203D Use hand and power tools RIIWHS201D Work safely and follow WHS policies and procedures RIICCM206D Support plant operations RIICOM201D Communicate in the workplace RIICRC309D Conduct stabiliser operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-AHCBUS410 Report on a project CRICOS Policies and Procedures Units of competency SIRXMKT002 UseOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all